Terms and Conditions
Effective Date: August 9, 2026
Welcome to True Dose Care, available at www.truedosecare.com. These Terms and Conditions govern your access to and use of our website and the purchase of medicines and related products through our online pharmacy.
By accessing, browsing, or using www.truedosecare.com, or by placing an order through our website, you agree to comply with these Terms and Conditions. Please read them carefully before using our services.
1. About True Dose Care
True Dose Care operates an online pharmacy platform through www.truedosecare.com, where customers may browse available medicines, submit orders, provide required information, and arrange delivery of eligible products.
Our services are intended to facilitate the lawful purchase and delivery of medicines and related products. Availability of medicines, prescription requirements, shipping options, and other services may vary depending on the customer's location and applicable laws.
True Dose Care reserves the right to refuse, cancel, or modify an order when necessary to comply with applicable laws, prescription requirements, product availability, safety considerations, or other legitimate business requirements.
2. Eligibility to Use Our Website
By using www.truedosecare.com, you confirm that you are legally capable of entering into a binding agreement and are legally permitted to purchase medicines or related products in your location.
Customers are responsible for providing accurate information when creating an order or communicating with True Dose Care.
If an order is placed on behalf of another person, the person placing the order confirms that they are authorized to provide the required information and arrange the purchase on that person's behalf.
3. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, availability information, and other details displayed on our website are accurate and current.
However, product packaging, labeling, appearance, manufacturer information, availability, or other product details may occasionally change.
Website information should not be interpreted as a substitute for advice from a qualified doctor, pharmacist, or other healthcare professional.
Customers should carefully review the medicine packaging, instructions, warnings, and professional advice applicable to their medicine before use.
4. Prescription Requirements
Certain medicines may require a valid prescription before an order can be processed.
Where a prescription is required, True Dose Care may request a copy of the prescription or relevant prescription information before confirming or shipping the order.
The prescription may be reviewed to determine whether it appears valid and appropriate for the requested order. An order may be delayed, modified, or cancelled if the required prescription is missing, incomplete, expired, unclear, inconsistent, or otherwise cannot be verified.
True Dose Care reserves the right not to process an order when the applicable prescription or legal requirements have not been satisfied.
Customers must provide genuine and accurate prescription information. Providing a falsified, altered, expired, or unauthorized prescription may result in cancellation of the order and may be reported where required or appropriate.
5. Medical Disclaimer
True Dose Care provides access to medicines and related product information but does not replace the advice, diagnosis, or treatment provided by a qualified healthcare professional.
Information displayed on www.truedosecare.com is provided for general informational purposes and should not be interpreted as a personal medical diagnosis or recommendation.
Customers should consult a qualified doctor or pharmacist regarding the suitability, dosage, possible interactions, contraindications, precautions, and appropriate use of any medicine.
Do not begin, stop, increase, or decrease a medicine without appropriate professional guidance where such guidance is required.
6. Placing an Order
Customers may place orders through the ordering facilities available on www.truedosecare.com.
Submitting an order does not necessarily mean that the order has been accepted. An order may remain subject to product availability, payment confirmation, prescription verification, address verification, and other applicable requirements.
True Dose Care may contact the customer to confirm order details or request additional information when reasonably necessary to process the order.
If an order cannot be fulfilled, we may notify the customer and provide an appropriate resolution in accordance with our applicable refund or cancellation procedures.
7. Pricing and Payment
Product prices displayed on the website may change without prior notice. We make reasonable efforts to display accurate pricing, but an obvious pricing or technical error may be corrected before an order is fulfilled.
Customers are responsible for providing accurate payment information and completing any required payment authorization.
Where payment has been received for an order that cannot be fulfilled, the applicable amount may be refunded according to our refund procedures and the payment method used.
For international orders, additional charges such as customs duties, taxes, import fees, or other destination-specific charges may apply depending on the destination country. Unless expressly stated otherwise, customers are responsible for charges imposed by their destination country.
8. Order Confirmation and Cancellation
After an order is submitted, True Dose Care may review the order before processing or shipment.
We may cancel or decline an order where there is a problem with payment, prescription verification, product availability, delivery information, legal restrictions, suspected fraudulent activity, or another legitimate reason that prevents us from safely or lawfully fulfilling the order.
Customers may request cancellation before an order has been dispatched. Once an order has entered the shipping or fulfillment process, cancellation may not always be possible.
Any eligible refund will be handled according to the applicable refund and cancellation terms.
9. Shipping and Delivery
True Dose Care may arrange delivery through third-party courier, logistics, postal, or shipping providers.
Estimated delivery periods are provided for guidance and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by factors including courier delays, weather, customs procedures, public holidays, incorrect addresses, regulatory checks, transportation disruptions, or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information. True Dose Care cannot be responsible for delays or failed delivery resulting from incorrect or incomplete information supplied by the customer.
10. International Orders
True Dose Care may accept orders for delivery to countries outside India where the applicable product and shipment are legally permitted.
Medicine laws and import requirements vary considerably between countries. Customers are responsible for understanding and complying with the laws, regulations, prescription requirements, customs requirements, and import restrictions applicable to their destination country.
An order may be delayed, returned, refused, seized, or otherwise affected by customs or regulatory authorities in the destination country.
True Dose Care does not guarantee that a particular medicine can legally be imported into every destination country.
Before placing an international order, customers should verify that the medicine is permitted for import and use in their jurisdiction.
11. Returns and Refunds
Because medicines and healthcare products may be subject to safety, storage, quality, and regulatory requirements, returns may be restricted.
Refund eligibility depends on the circumstances of the order, the condition of the product, whether the order has been dispatched, and applicable law.
Customers should contact True Dose Care as soon as possible if they receive an incorrect, damaged, incomplete, or otherwise problematic order.
Where a refund is approved, the refund will generally be processed through the applicable payment method or according to the available refund procedure.
Additional conditions may apply under our separate Refund and Return Policy.
12. Damaged or Incorrect Orders
If a package arrives damaged, appears to have been tampered with, or contains a product different from the product ordered, customers should contact True Dose Care promptly.
We may request relevant information, photographs of the package or product, order information, and other documentation reasonably necessary to investigate the matter.
Any resolution, replacement, or refund will be determined after reviewing the circumstances and applicable requirements.
13. Prohibited Activities
Customers must not use www.truedosecare.com for unlawful or fraudulent purposes.
Customers must not attempt to provide false identity information, submit fraudulent prescriptions, misuse another person's information, interfere with website security, introduce malicious software, attempt unauthorized access, manipulate orders, abuse promotional offers, or engage in any activity that could harm True Dose Care, its customers, service providers, or website.
We reserve the right to restrict or terminate access to our services where we reasonably believe that a customer has violated these Terms and Conditions or applicable law.
14. Intellectual Property
Unless otherwise stated, the content displayed on www.truedosecare.com, including text, graphics, logos, website design, images, page layouts, product descriptions, and other original materials, belongs to or is used by True Dose Care under appropriate rights.
Website content may not be copied, reproduced, modified, distributed, republished, sold, or commercially exploited without prior written permission, except where permitted by applicable law.
15. Website Availability
We aim to keep www.truedosecare.com available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Website availability may occasionally be affected by maintenance, updates, technical problems, hosting issues, security incidents, telecommunications failures, or circumstances outside our reasonable control.
We reserve the right to modify, suspend, restrict, or discontinue portions of the website or its services when reasonably necessary.
16. Third-Party Services
Our website may rely on third-party services such as payment processors, shipping providers, hosting providers, communication platforms, analytics services, or other technology providers.
Third-party services may have their own terms, conditions, and privacy policies.
True Dose Care is not responsible for the independent policies, actions, availability, or performance of third-party services that we do not control.
17. Limitation of Liability
To the extent permitted by applicable law, True Dose Care will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, customs decisions, government restrictions, incorrect information supplied by customers, website interruptions, payment-provider failures, or unauthorized access caused by circumstances outside our reasonable control.
Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
18. Indemnification
To the extent permitted by applicable law, customers agree to be responsible for losses, claims, liabilities, costs, or expenses arising from their unlawful use of the website, violation of these Terms and Conditions, submission of false information, misuse of our services, or infringement of another person's rights.
This provision does not limit any rights or remedies that a customer may have under applicable law.
19. Privacy
Our collection and handling of customer information, including information associated with orders and prescription verification, is described in our Privacy Policy.
By using www.truedosecare.com, customers acknowledge that their information may be handled as described in the Privacy Policy for purposes such as order processing, prescription verification, payment processing, delivery, customer support, security, and legal compliance.
20. Changes to These Terms
True Dose Care may update these Terms and Conditions when necessary to reflect changes in our services, business practices, website functionality, legal requirements, or other relevant circumstances.
Updated Terms and Conditions will be published on www.truedosecare.com with a revised effective date.
Continued use of the website after an updated version has been posted may constitute acceptance of the revised Terms, to the extent permitted by applicable law.
21. Governing Law and Applicable Requirements
These Terms and Conditions are intended to operate subject to the laws and regulations applicable to True Dose Care, the transaction, the customer's location, and the delivery destination.
Where mandatory consumer, pharmacy, privacy, medicine, or other legal protections apply, those protections will continue to apply notwithstanding any provision of these Terms and Conditions.
22. Contact True Dose Care
If you have questions regarding these Terms and Conditions, an order, prescription verification, shipping, or any other aspect of our services, please contact True Dose Care using the contact information available on our website.
Website: www.truedosecare.com
True Dose Care is committed to providing a transparent and responsible online pharmacy experience while handling customer orders and prescription-related information with appropriate care.